Effective Date: March 26

Please read these Terms of Service (“Terms”) carefully before using Swisssnow (https://swisssnow.ch). By accessing or using our website and services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services.

1. About Us

Swisssnow is a food delivery platform operated from Geneva, Switzerland. Our service enables users to browse menus, place orders, and have meals delivered to their specified location.

2. Eligibility

You must be at least 16 years old to use our services. By using Swisssnow, you confirm that you meet this age requirement.

3. Account Registration

You may be required to create an account to access some features. You agree to:

•Provide accurate and complete information

•Keep your login credentials secure

•Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Orders and Payments

All orders are subject to acceptance and availability. Prices are listed in Swiss Francs (CHF) or other local currency and include applicable taxes unless stated otherwise.

•Orders must be paid at the time of checkout using the available payment methods

•You are responsible for ensuring your delivery address and contact details are accurate

•Orders cannot be changed or canceled once preparation has started

5. Delivery

We aim to deliver your order within the estimated time, but delivery times may vary due to traffic, weather, or other unforeseen events. Swisssnow is not liable for delays outside of our control.

6. Allergies and Dietary Restrictions

If you have food allergies or dietary restrictions, it is your responsibility to inform us before placing an order. We provide allergen information where possible, but we cannot guarantee the absence of trace allergens.

7. Returns and Refunds

Due to the perishable nature of food, we do not accept returns. However, if there is an issue with your order (e.g., missing or incorrect items), please contact us within 24 hours at marc.podesta@gmail.com. We will review your request and may issue a partial or full refund at our discretion.

8. Promotions and Loyalty Programs

Swisssnow may offer referral rewards, promo codes, and loyalty points. These are subject to specific terms, may change without notice, and may not be combined with other offers.

9. User Conduct

You agree not to:

•Use our service for any illegal or unauthorized purpose

•Attempt to harm, hack, or disrupt our systems

•Impersonate any person or entity

•Post abusive, defamatory, or false content

Violation of these rules may result in suspension or legal action.

10. Intellectual Property

All content on our website, including text, logos, images, and design elements, is the property of Swisssnow or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reuse, or redistribute any content without our permission.

11. Limitation of Liability

Swisssnow is not liable for any indirect, incidental, or consequential damages resulting from the use of our service. Our total liability for any claim will not exceed the amount you paid for your order.

12. Privacy

Your use of our service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

13. Modifications to the Terms

We may update these Terms at any time. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of Switzerland. Any disputes shall be resolved in the courts of Geneva, Switzerland.

15. Contact Us

If you have any questions about these Terms, you can contact us at:

Swisssnow

Route de Frontenex, 42

Geneve, Switzerland

Email: marc.podesta@gmail.com