{"id":489,"date":"2025-03-26T06:57:04","date_gmt":"2025-03-26T06:57:04","guid":{"rendered":"https:\/\/swisssnow.ch\/?page_id=489"},"modified":"2025-03-26T07:51:43","modified_gmt":"2025-03-26T07:51:43","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/swisssnow.ch\/fr\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Effective Date: March 26<\/p>

At Swisssnow (https:\/\/swisssnow.ch), we are committed to protecting your personal data and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website and services. We comply with the General Data Protection Regulation (GDPR) and relevant Swiss and EU data protection laws.<\/p>

1. Who We Are<\/b><\/b><\/p>

Swisssnow is a food delivery platform based in Geneva, Switzerland. Our address is Route de Frontenex, 42, Geneve, Switzerland. If you have any questions regarding this policy or your personal data, please contact us at marc.podesta@gmail.com.<\/p>

2. What Data We Collect<\/b><\/b><\/p>

We may collect and process the following categories of personal data:<\/p>

\u2022Contact information: name, email address, phone number, delivery address<\/p>

\u2022Account details: username, password (hashed), order history, preferences<\/p>

\u2022Payment details: billing information (processed securely via third-party services)<\/p>

\u2022Allergy or dietary preferences (if voluntarily provided)<\/p>

\u2022Device and usage data: IP address, browser type, language, operating system<\/p>

\u2022Cookies and tracking information (see Section 8)<\/p>

3. How We Use Your Data<\/b><\/b><\/p>

We process your personal data for the following purposes:<\/p>

\u2022To process and deliver your food orders<\/p>

\u2022To manage your account and provide customer support<\/p>

\u2022To personalize your meal recommendations<\/p>

\u2022To manage loyalty points, referral programs, and promotions<\/p>

\u2022To send marketing emails and notifications (if you opt in)<\/p>

\u2022To ensure the security and functionality of our website<\/p>

\u2022To comply with legal obligations<\/p>

4. Legal Basis for Processing<\/b><\/b><\/p>

Under Article 6 of the General Data Protection Regulation (GDPR), we rely on the following legal bases:<\/p>

\u2022Performance of a contract: fulfilling your orders and managing your account<\/p>

\u2022Consent: for marketing emails and optional data (e.g. allergies)<\/p>

\u2022Legal obligation: compliance with tax, accounting, and legal requirements<\/p>

\u2022Legitimate interests: improving services, analyzing usage, preventing fraud<\/p>

For more details, see GDPR Article 6<\/a><\/p>

5. How We Share Your Data<\/b><\/b><\/p>

We may share your personal data with trusted third parties where necessary:<\/p>

\u2022Payment processors (e.g. Stripe, PayPal) for secure transactions<\/p>

\u2022Delivery providers to fulfill your orders<\/p>

\u2022Email marketing platforms (e.g. Mailchimp) for newsletters<\/p>

\u2022Analytics services (e.g. Google Analytics) to understand user behavior<\/p>

All third parties are GDPR-compliant and bound by data processing agreements. We never sell your data.<\/p>

6. Data Retention<\/b><\/b><\/p>

We retain your personal data only as long as necessary:<\/p>

\u2022Account data: until account deletion or 24 months of inactivity<\/p>

\u2022Order data: retained for up to 10 years for legal and tax compliance<\/p>

\u2022Marketing data: retained until you unsubscribe or withdraw consent<\/p>

7. Your Rights Under GDPR<\/b><\/b><\/p>

As a data subject within the EU\/EEA, you have the right to:<\/p>

\u2022Access your personal data<\/p>

\u2022Correct or update inaccurate data<\/p>

\u2022Request deletion (\u201cright to be forgotten\u201d)<\/p>

\u2022Restrict or object to processing<\/p>

\u2022Withdraw consent at any time<\/p>

\u2022Request data portability in machine-readable format<\/p>

To exercise your rights, contact us at marc.podesta@gmail.com. We may require proof of identity.<\/p>

You can learn more about your rights at the European Commission\u2019s Your Data Protection Rights<\/a><\/p>

8. Cookies and Tracking Technologies<\/b><\/b><\/p>

Our website uses cookies and similar tracking technologies to:<\/p>

\u2022Enable core site functionality<\/p>

\u2022Remember user preferences<\/p>

\u2022Analyze site performance and visitor behavior<\/p>

\u2022Personalize content and offers<\/p>

By using our site, you consent to the use of cookies. You can manage cookie preferences in your browser or through our cookie banner on first visit.<\/p>

Learn more from the European Commission\u2019s guide on Cookies<\/a><\/p>

9. International Data Transfers<\/b><\/b><\/p>

If we transfer your data outside the European Economic Area (EEA), we ensure:<\/p>

\u2022Transfers are made to countries with adequate protection (as defined by the EU)<\/p>

\u2022Standard Contractual Clauses (SCCs) or other appropriate safeguards are in place<\/p>

For more information, see GDPR Article 46<\/a><\/p>

10. Data Security<\/b><\/b><\/p>

We take appropriate technical and organizational measures to protect your personal data:<\/p>

\u2022SSL encryption for all transmissions<\/p>

\u2022Secure password hashing<\/p>

\u2022Access control and monitoring<\/p>

\u2022Regular security reviews and updates<\/p>

However, no method of transmission over the internet is 100% secure.<\/p>

11. Children\u2019s Privacy<\/b><\/b><\/p>

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.<\/p>

12. Changes to This Privacy Policy<\/b><\/b><\/p>

We reserve the right to update this policy at any time. Any changes will be posted on this page. Significant changes may be communicated via email or website notification. Continued use of our services indicates your acceptance of the updated policy.<\/p>

13. Contact Us<\/b><\/b><\/p>

If you have any questions, requests, or complaints about this Privacy Policy or your personal data, you can reach us at:<\/p>

Swisssnow<\/p>

Route de Frontenex, 42<\/p>

Geneve, Switzerland<\/p>

Email: marc.podesta@gmail.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Effective Date: March 26 At Swisssnow (https:\/\/swisssnow.ch), we are committed to protecting your personal data and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website and services. We comply with the General Data Protection Regulation (GDPR) and relevant Swiss and EU data […]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-489","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/pages\/489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/comments?post=489"}],"version-history":[{"count":7,"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/pages\/489\/revisions"}],"predecessor-version":[{"id":552,"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/pages\/489\/revisions\/552"}],"wp:attachment":[{"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/media?parent=489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}