{"id":462,"date":"2025-03-26T06:28:34","date_gmt":"2025-03-26T06:28:34","guid":{"rendered":"https:\/\/swisssnow.ch\/?page_id=462"},"modified":"2025-03-26T07:55:41","modified_gmt":"2025-03-26T07:55:41","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/swisssnow.ch\/fr\/shipping-returns\/","title":{"rendered":"Shipping & Returns"},"content":{"rendered":"
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Shipping & Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Effective Date: March 26<\/b><\/b><\/p>

At Swisssnow, we aim to provide reliable and flexible food delivery and pickup options for our customers. Please read our Shipping & Returns Policy carefully before placing an order.<\/p>

1. Pickup Option (Self-Collection)<\/b><\/b><\/p>

Customers may choose to pick up their orders directly from our location at:<\/p>

Swisssnow<\/b><\/b><\/p>

Route de Frontenex, 42<\/p>

Geneve, Switzerland<\/p>

You will receive a confirmation email with your pickup time once the order is confirmed.<\/p>

2. Delivery Policy<\/b><\/b><\/p>

2.1 Delivery Zones<\/b><\/b><\/p>

We currently deliver within selected areas in Geneva. You will be notified during checkout if your address is outside our delivery zone.<\/p>

2.2 Minimum Order for Delivery<\/b><\/b><\/p>

If your address is outside our standard delivery zone<\/b><\/span>, we may still offer delivery if a minimum order amount is met<\/b><\/span>. This threshold will be displayed during checkout or provided upon request.<\/p>

2.3 Group Orders (Bulk or Group Delivery)<\/b><\/b><\/p>

Customers can initiate a group order<\/b><\/span> with friends, colleagues, or community members. If the group reaches the minimum order volume<\/b><\/span>, we can deliver to a single, unified delivery location<\/b><\/span> (e.g., workplace, campus, shared building).<\/p>

To start a group order, please use our \u201cGroup Order\u201d function or contact our team for support.<\/p>

2.4 Delivery Timing<\/b><\/b><\/p>

We aim to deliver your meals on time. However, delivery times may vary based on weather, traffic, and kitchen volume. We appreciate your understanding.<\/p>

3. Returns & Refunds Policy<\/b><\/b><\/p>

3.1 Quality Issues Only<\/b><\/b><\/p>

Due to the perishable nature of our food, we do not accept returns or offer refunds unless the item:<\/p>

\u2022Is incorrect<\/p>

\u2022Is damaged<\/p>

\u2022Has a verifiable quality issue<\/p>

Please report any such issues within 24 hours<\/b><\/span> of receiving your order by emailing marc.podesta@gmail.com<\/b><\/span>. Attach photos and order details if possible. Approved refunds may be partial or full, at our discretion.<\/p>

3.2 No Refunds for Taste or Preference<\/b><\/b><\/p>

We do not offer refunds for issues related to personal taste, incorrect selections by the customer, or late pickups\/deliveries due to factors beyond our control.<\/p>

4. Contact Us<\/b><\/b><\/p>

If you have questions about our delivery or return policy, please feel free to contact us at:<\/p>

Swisssnow<\/p>

Route de Frontenex, 42<\/p>

Geneve, Switzerland<\/p>

Email: marc.podesta@gmail.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Effective Date: March 26 At Swisssnow, we aim to provide reliable and flexible food delivery and pickup options for our customers. Please read our Shipping & Returns Policy carefully before placing an order. 1. Pickup Option (Self-Collection) Customers may choose to pick up their orders directly from our location at: Swisssnow Route de Frontenex, 42 […]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-462","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/pages\/462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/comments?post=462"}],"version-history":[{"count":4,"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/pages\/462\/revisions"}],"predecessor-version":[{"id":561,"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/pages\/462\/revisions\/561"}],"wp:attachment":[{"href":"https:\/\/swisssnow.ch\/fr\/wp-json\/wp\/v2\/media?parent=462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}