Effective Date: March 26

At Swisssnow (https://swisssnow.ch), we are committed to protecting your personal data and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website and services. We comply with the General Data Protection Regulation (GDPR) and relevant Swiss and EU data protection laws.

1. Who We Are

Swisssnow is a food delivery platform based in Geneva, Switzerland. Our address is Route de Frontenex, 42, Geneve, Switzerland. If you have any questions regarding this policy or your personal data, please contact us at marc.podesta@gmail.com.

2. What Data We Collect

We may collect and process the following categories of personal data:

•Contact information: name, email address, phone number, delivery address

•Account details: username, password (hashed), order history, preferences

•Payment details: billing information (processed securely via third-party services)

•Allergy or dietary preferences (if voluntarily provided)

•Device and usage data: IP address, browser type, language, operating system

•Cookies and tracking information (see Section 8)

3. How We Use Your Data

We process your personal data for the following purposes:

•To process and deliver your food orders

•To manage your account and provide customer support

•To personalize your meal recommendations

•To manage loyalty points, referral programs, and promotions

•To send marketing emails and notifications (if you opt in)

•To ensure the security and functionality of our website

•To comply with legal obligations

4. Legal Basis for Processing

Under Article 6 of the General Data Protection Regulation (GDPR), we rely on the following legal bases:

•Performance of a contract: fulfilling your orders and managing your account

•Consent: for marketing emails and optional data (e.g. allergies)

•Legal obligation: compliance with tax, accounting, and legal requirements

•Legitimate interests: improving services, analyzing usage, preventing fraud

For more details, see GDPR Article 6

5. How We Share Your Data

We may share your personal data with trusted third parties where necessary:

•Payment processors (e.g. Stripe, PayPal) for secure transactions

•Delivery providers to fulfill your orders

•Email marketing platforms (e.g. Mailchimp) for newsletters

•Analytics services (e.g. Google Analytics) to understand user behavior

All third parties are GDPR-compliant and bound by data processing agreements. We never sell your data.

6. Data Retention

We retain your personal data only as long as necessary:

•Account data: until account deletion or 24 months of inactivity

•Order data: retained for up to 10 years for legal and tax compliance

•Marketing data: retained until you unsubscribe or withdraw consent

7. Your Rights Under GDPR

As a data subject within the EU/EEA, you have the right to:

•Access your personal data

•Correct or update inaccurate data

•Request deletion (“right to be forgotten”)

•Restrict or object to processing

•Withdraw consent at any time

•Request data portability in machine-readable format

To exercise your rights, contact us at marc.podesta@gmail.com. We may require proof of identity.

You can learn more about your rights at the European Commission’s Your Data Protection Rights

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

•Enable core site functionality

•Remember user preferences

•Analyze site performance and visitor behavior

•Personalize content and offers

By using our site, you consent to the use of cookies. You can manage cookie preferences in your browser or through our cookie banner on first visit.

Learn more from the European Commission’s guide on Cookies

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure:

•Transfers are made to countries with adequate protection (as defined by the EU)

•Standard Contractual Clauses (SCCs) or other appropriate safeguards are in place

For more information, see GDPR Article 46

10. Data Security

We take appropriate technical and organizational measures to protect your personal data:

•SSL encryption for all transmissions

•Secure password hashing

•Access control and monitoring

•Regular security reviews and updates

However, no method of transmission over the internet is 100% secure.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

12. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page. Significant changes may be communicated via email or website notification. Continued use of our services indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or your personal data, you can reach us at:

Swisssnow

Route de Frontenex, 42

Geneve, Switzerland

Email: marc.podesta@gmail.com